help employees do the right thing
Frustration
Support the Grants and Contracts team of a global health NGO improve sub-award management by ensuring program managers know how to comply with terms and conditions.
Key Insight
Following the terms and conditions “to the letter” felt overwhelming for overworked program managers; too many exhausting details to remember.
Quick Wins
To minimize frustration, we outlined the most essential information on a single page. The purpose was not to oversimplify the process, but rather to ensure staff could feel successful in checking off the list and completing required activities.
Process map on a single page:
Big Wins
The Grants and Contract presented the new simplified process during mandatory trainings for all current and new program managers, and also distributed paper that program managers could hang in their offices to support compliance over the long run.

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